FAQ
Q: How do I place an order?
A: Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your details and complete payment.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods, including [list specific options, e.g., PayPal, Stripe].
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes or cancel your order, contact us immediately at contact@amazira.com. Once the order is shipped, we will not be able to accommodate changes.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Delivery times vary depending on the destination.
Q: How long will it take to receive my order?
A: Orders are processed within 3-5 business days. Delivery times vary:
- Processing Time: Orders are typically processed and shipped within 1 to 2 business days after the order is confirmed.
- Delivery Time: Estimated delivery times vary based on the destination.
For France, delivery usually takes 3 to 7 business days.
Europe, delivery usually takes 7 to 14 business days.
USA, delivery usually takes 10 to 20 business days.
Q: Is tracking included in shipping?
A: Tracking is not included in the standard shipping price. You can add tracking during checkout for an additional fee.
Q: What is your return policy?
A: You can return items within 14 days of receipt. Items must be unused, in original condition, and in their original packaging. Custom or personalized items are non-returnable.
Q: How do I return an item?
A: To initiate a return, email us at contact@gmail.com with your order number and reason for the return. You are responsible for return shipping costs, and returns must be sent via your local postal service. We recommend using a tracked service.
Q: When will I receive my refund?
A: Refunds are processed within 14 days of receiving and inspecting the returned item. Refunds will be issued to your original payment method.
Q: What should I do if my item arrives damaged?
A: Contact us immediately at contact@amazira.com with photos of the damaged item, and we’ll arrange a replacement or refund.
Q: My package hasn’t arrived—what should I do?
A: If your package is delayed, please check the tracking (if selected) or contact us for assistance. Note that delivery times may vary based on location.
Q: Are your products handmade?
A: Yes, all our feather jewelry is handcrafted with care in our workshop in the South of France.
Q: Are your feathers ethically sourced?
A: Our feathers are sourced as a by-product of the meat industry, ensuring that no animals are harmed specifically for their feathers.
Q: Can I request a custom design?
A: We do offer custom designs! Contact us at contact@amazira.com to discuss your ideas.
Q: How do I care for my feather jewelry?
A: To maintain the beauty of your feather jewelry:
- Avoid prolonged exposure to water, perfumes, or direct sunlight.
- Store your jewelry in a dry place, ideally in its original box.
- Gently brush the feathers with a clean, soft brush if needed.
Q: What is included in the feather earring kit?
A: The kit includes all the materials needed to create a few pairs of feather earrings, including feathers, metal findings, and glue, along with detailed instructions.
Q: Do you offer workshops?
A: Yes, we host feather jewelry workshops where you can learn to make your own unique pieces.
Duration: Each workshop lasts 2.5 hours, giving you ample time to learn, create, and perfect your designs.
What You’ll Learn: You’ll explore the basics of working with feathers, from selecting materials to assembling earrings or an accessory of your choice. We’ll guide you through every step, sharing tips and tricks to help you create stunning pieces.
What’s Included: All materials are provided, including ethically sourced feathers, tools, and findings. You’ll leave with your finished accessory and the skills to continue creating at home.
Who Can Join: No prior experience is needed! Workshops are open to everyone, whether you’re looking for a fun creative activity or want to learn a new skill.
Location: Held in our cozy workshop, Ateliers manana in montpellier.
Workshops are held on Saturdays, send us a message at +33664684074 for bookings.
Q: Where is your business located?
A: Our workshop is located in the South of France, Montpellier, where all our creations are handmade with care.
Q: How long have you been working with feathers?
A: We’ve been creating feather jewelry for over 10 years, starting from humble beginnings picking up feathers and crafting on the beach to now running a full-time workshop.
Q: How are the items packaged?
A: Our jewelry is carefully packaged à recycled kraft paper to protect the pieces during shipping.
Q: Can I place a bulk order?
A: Absolutely! We offer special discounts for bulk orders. Contact us at contact@amazira.com for more information.
Q: Can I gift an item directly to someone?
A: Yes! We offer gift packaging options. You can include a personalized message at checkout.
Q: How do I contact you if I have further questions?
A: You can reach us at contact@amazira.com or use the contact form on our website. We’re happy to help!